About Us

Customello is a personalized gift brand operated by VividByte, LLC. We create customized gifts designed to celebrate meaningful relationships, family moments, pets, milestones, holidays, and everyday memories.

Our products may include personalized mugs, phone cases, ornaments, apparel, blankets, pillows, bags, prints, drinkware, and other gift items. Many items are made to order based on the names, photos, dates, messages, or design choices submitted by customers.

Because our products are customized, each order is reviewed and produced after the order is placed. Some products are fulfilled by suppliers in China, while others may be produced or shipped by fulfillment partners in the United States or other regions, depending on the product and destination.

Our goal is to provide clear product information, reliable customer support, and a smooth gifting experience. If you have any questions before or after placing an order, please contact us at customellosupport@gmail.com.

Customer support hours: 9:00 PM - 6:00 AM EST, Sunday to Friday.