FAQs

Are your products customized?

Yes. Many Customello products are personalized or made to order based on the options, names, photos, dates, or messages submitted by customers.

How long does delivery take?

Most orders require production time before shipping. Total delivery time is usually production time plus shipping time. Estimated timelines are listed on our Shipping & Delivery page.

Can I cancel or change my order?

Please contact us as soon as possible. We cannot guarantee changes or cancellations after production has started.

Can I return a personalized item?

Personalized items generally cannot be returned unless they arrive damaged, defective, misprinted, or materially different from the order.

Will I need to pay customs duties or import taxes?

International orders may be subject to duties, taxes, VAT, GST, brokerage fees, or other charges required by the destination country. These charges are generally the customer's responsibility unless clearly stated otherwise at checkout.

Who should I contact for help?

Please email customellosupport@gmail.com with your order number and a description of your question.