Return policy

99 Day Return Policy

At SaleOnly99.com, we pride ourselves on our exceptional designs and proven reliability. Our quality assurance policy begins on the delivery date, ensuring that you receive only the best. Before packaging and shipping, our quality control team rigorously tests each product to ensure proper functioning. We encourage you to carefully read the detailed product descriptions on our website before placing your order. Please ensure that all order details are accurate, as our policy takes effect from the delivery date.

We guarantee the quality of the products

At SaleOnly99 Gifts, we guarantee that our products meet the highest standards of advertising. Each item undergoes a thorough quality check before being shipped to ensure that it meets our quality requirements. If you encounter any quality issues, please contact us at saleonly99@outlook.com for a replacement or refund. Please note that all refund or replacement requests must be made within 99 days of delivery. For the best assistance, contact us as soon as an issue arises.

Return of defective/damaged items

1. To request a return, please email us at saleonly99@outlook.com.

2. Attach clear photos or videos of the problem and a detailed description.

3. We will refund or replace within 48 hours.

4. For defective or damaged items, there is no need to return the items; you just need to provide us with the required evidence.

Return Service Procedure for Returns of Poor Quality Products

If you need to return a product due to non-quality reasons, please follow these steps:

1. Contact our customer service within 99 days from the delivery date to request a return and obtain the return address.

2. Pay the return shipping costs and provide the shipping label to customer service.

3. After receiving the shipping label, our customer service will process the refund.

Important Note : For returns without quality issues, you will receive a 70% refund of the product amount. For personalized items, a 30% deduction is applied as a craft fee.

Return costs

If the product has quality problems, the customer does not need to return the product, we are responsible for refund or replacement.

In all other cases, return costs are the responsibility of the customer.

Returns processing time

Please allow 2-3 weeks for your items to be received and processed.

Once your item is received and scanned at our warehouse, the refund will be made to the account you provided.

Notes on Refunds

1. Refund will be made using the original payment method.

2. The refund will be applied to your original payment method within 3-5 business days.

3. Shipping charges are non-refundable for returns of products that do not have a quality problem.

SaleOnly99 reserves the right to modify this policy at any time. Any changes will be notified on this page. If you have any questions regarding the return policy or any other policy, please contact our customer service representatives.

For further information, you can contact our customer service by email: saleonly99@outlook.com