INTELLECTUAL PROPERTY RIGHTS

Customello respects intellectual property rights and expects customers to do the same.

Customer-Submitted Content

Some products allow customers to upload names, photos, text, artwork, dates, or other personalization content. By submitting content to Customello, you confirm that you own the content or have the necessary rights and permissions to use it for the customized product you order.

You agree not to submit content that infringes any copyright, trademark, publicity right, privacy right, or other rights of any person or organization.

Prohibited Content

Customers may not submit content that includes:

  • Unauthorized brand logos, trademarks, or copyrighted artwork
  • Celebrity images or names without permission
  • Sports team, school, movie, TV, game, or character content without permission
  • Offensive, hateful, unlawful, or misleading content
  • Content that violates another person's privacy or publicity rights

Review and Refusal

We may refuse, cancel, or request changes to orders that appear to involve unauthorized intellectual property or prohibited content.

Infringement Complaints

If you believe content on our website infringes your intellectual property rights, please contact us at customellosupport@gmail.com with:

  • Your name and contact information
  • A description of the copyrighted or trademarked work
  • The URL or product information related to the complaint
  • A statement explaining your rights and the alleged infringement
  • Any supporting documentation

We will review the complaint and take appropriate action.