Terms and Conditions

Terms and Conditions

Customello is operated by VividByte, LLC under the customer-facing brand name Customello. By visiting our website or purchasing from Customello, you agree to the following terms and conditions.

Privacy and Personal Information

We respect customer privacy and process personal information for order processing, payment, delivery, customer support, fraud prevention, and legal compliance. Please review our Privacy Policy for more details.

Payment and Orders

Available payment methods are shown at checkout. Orders for personalized or made-to-order products usually enter production after order details are received and reviewed.

Shipping and Delivery

Production and shipping times vary by product, destination, fulfillment partner, carrier, and season. Tracking information will be provided when available after shipment.

Product Information

We work to keep product descriptions, images, prices, and options accurate. Minor color or appearance differences may occur due to screen settings, production methods, or photography.

Customer Support

For questions about orders, delivery, returns, payment, or product issues, please contact customellosupport@gmail.com.