Privacy Policy
Customello is operated by VividByte, LLC. This Privacy Policy explains how Customello and VividByte, LLC collect, use, share, and protect information related to our website, products, orders, customer support, and related services.
Privacy Policy
1. Privacy Statement
1.1 Customello is a legally registered company dedicated to protecting the privacy of its customers and website visitors.
1.2 We attach great importance to your privacy. The purpose of formulating this privacy policy is to explain how we (Customello) collect, use, share and process your information in accordance with laws and regulations.
2. Promote safety and security
2.1 We respect the principles of legality, lawfulness and transparency, we use and process as little data as possible within a limited range of purposes, and we adopt technical and management measures to protect data security.
2.2 We use personal data to verify account and user activity, and to promote security, including by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies. This processing is based on our legitimate interests in contributing to the security of our products and services.
3. Collection and Use of Non-Personal Information
3.1 Like most websites, Customello uses cookies and web beacons to automatically collect, analyze and store non-personal information about visitors to the website. Non-personal information may include many non-unique identifying characteristics, such as the visitor's IP address, web browser, Internet service provider, operating system, and the date and time a particular page was viewed.
3.2 Customello uses third party software to assist in the collection and analysis of this information. This information is used to improve Customello's services and the experience of Customello's website visitors. Non-personal information collected automatically has nothing to do with personally identifiable information.
4. Collection and use of personal information
4.1 Personal data is information that can be used to identify you directly or indirectly. Personal data also includes anonymous data associated with information that can be used to identify you directly or indirectly. Personal data does not include data that has been irreversibly anonymized or aggregated so that we can no longer identify you, whether combined with other information or in other ways.
4.2 In order to best communicate with customers and potential customers with high quality, Customello collects the names and email addresses of website visitors who submit sales or technical support questions or participate in regular promotions or giveaways. When you use our products and services or otherwise interact with us, we collect the personal data you provide to us, for example when you create an account, contact us, participate in online surveys, use our online help or online chat tools. If you make a purchase, we will collect personal data related to that purchase. This data includes your payment data, such as your credit or debit card number and other card information, other account and identity verification information, and billing, shipping and contact information. Customello also collects and stores personal information about its customers in order to provide them with the requested products and services. This information is submitted voluntarily by the customer.
4.3 How to use your personal data Customello protects the confidentiality of personal information. Without the explicit consent of the person concerned, our company will not disclose any customer data. The information you provide to us will not be shared with third parties without your explicit consent.
4.4 Your personal information or image will not be used for advertising purposes without your consent.
5. Updating personal information
5.1 Updating Personal Information Customers may request to amend the personal information stored, maintained or archived by Customello by sending an email to Customello or by sending a postal letter to the address listed at the bottom of this page. Requests sent by email or postal mail are verified by Customello to ensure the authenticity of the request.
5.2 Use of Information Customello may use personal information to provide the products and services requested by customers, including the ability to use such information to verify customers or contact them to discuss support, renewals, and purchases of products and services. Customello may authorize its business partners to assist in the provision of the requested products and services. All Customello business partners must keep confidential the very small amount of personal information obtained and may only use such information as necessary to provide the requested products and services.
5.3 We take reasonable steps to ensure that your personal data is accurate, complete and up-to-date. You have the right to access, correct or delete the personal data we collect. You also have the right to restrict or object at any time to further processing of your personal data. You have the right to receive your personal data in a structured and standard format. You can lodge a complaint with the data protection authority regarding the processing of your personal data.
5.4 In order to protect the confidentiality and security of your personal data, we may ask you to provide information that will allow us to confirm your identity and your right of access to such data, as well as to search for and provide you with the personal data that we maintain. In certain cases, applicable laws or regulatory requirements allow or require us to refuse to provide or to delete some or all of the personal data that we maintain. You can contact us to exercise your rights. We will respond to your request within a reasonable time, which will in no case exceed 30 days.
6. Email
6.1 Customello may send promotional emails to individuals who choose to subscribe to Customello's mailing list. These emails include tags that link back to Customello with information about the email. The purpose of this communication is to allow Customello to measure the effectiveness of its advertising and marketing activities. Subscribers may opt out of receiving non-essential promotional information from Customello by following the instructions provided in each promotional email or by sending an email to customellosupport@gmail.com .
6.2 Customello reserves the right to send inquiry emails to its customers. Inquiry emails must be related to the primary purpose of collecting information and used exclusively to respond to inquiries, provide customer support, provide information and inform customers about the products and services ordered. Since the consultation email contains basic information regarding the use and safety of Customello's products and services, customers cannot unsubscribe from the consultation email.
6.3 Customello may use a third party to manage its email list and has signed a confidentiality agreement with them for sending promotional or consulting email addresses. However, Customello prohibits its partners from sending spam related to Customello websites, brands or products.
7. Third parties and services
7.1 Customello will not disclose, sell or rent personal information to third parties. If the owner of the information agrees to distribution, Customello may provide personal information to third parties (such as web hosting providers or affiliates).
7.2 Customello uses a third party to process credit card payments and may provide credit card numbers and financial identification information directly to third-party credit card processing companies. These companies will not retain, share, store, or use personally identifiable information for any other purpose. Customello does not permanently store credit card information provided.
7.3 When required by law or in order to protect the rights of Customello and/or to comply with judicial proceedings, court orders or legal processes, Customello may disclose other confidential information.
8. Third-Party Websites and Services
8.1 Where a customer provides a link to a third party website that has a relationship with us, we assume no obligation or liability for such policy due to the third party's privacy policy.
8.2 Our website, products and services may contain links to third party websites, products and services or allow you to access third party websites, products and services. We are not responsible for the privacy practices of these third parties or the information or content of their products and services.
8.3 This Privacy Statement only applies to data we collect through our products and services. We encourage you to read the privacy policies of third parties before continuing to use their websites, products or services.
9. Legal compliance and safety or protection of other rights
9.1 Ensuring the security of personal or confidential information is of the utmost importance to Customello. This is why Customello only uses Secure Sockets Layer (SSL) technology to transmit personal information.
9.2 Customello follows accepted industry standards to protect personal information during transmission and storage. Unfortunately, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Although Customello strives to use commercially acceptable standards to protect personal information, Customello cannot guarantee its absolute security.
9.3 We may be required to disclose personal data in accordance with the law, legal proceedings, litigation and/or the requirements of public and governmental authorities within and outside the country/region where you live. If we determine that disclosure is necessary or appropriate for the purposes of national security, law enforcement or other issues of public importance, we may also disclose personal data.
10. Applicability
10.1 This Privacy Policy is intended to supplement any other agreement between the Client and Customello, and will not alter the terms agreed. In the event of a conflict, the terms agreed between Customello and the Client shall prevail over this Privacy Policy.
10.2 Third party websites may be linked to or from websites owned by Customello. Customello is not responsible for the privacy practices or the content of any non-Customello website, and links to non-Customello sites should not be construed as ownership or endorsement of the website or its privacy practices.
10.3 for the reasonable implementation or application of this clause: We may share personal data with any of our affiliates. In the event of a merger, reorganization, acquisition, joint venture, transfer, spin-off, assignment or sale of all or a portion of our business, including in connection with any bankruptcy or similar proceeding, we may transfer and provide all personal data to the relevant third parties. We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.
11. Amendment
11.1 Customello reserves the right to modify its privacy policy and related practices at any time.
11.2 Customello will inform affected parties of major changes by posting notices on its website or by sending emails to those who may be affected. Visitors and customers are encouraged to check our website regularly for changes.
11.3 Changes to the Privacy Policy will take effect 30 calendar days (for posting notifications) or 14 days (for email notifications) after the notification is sent.
12. Contact details / How to contact us
If you have any questions regarding this privacy policy, you may contact us using the information below.
Email address: customellosupport@gmail.com
Website address: https://Customello.com
Office Address: 1 NORTH BRIDGE ROAD, #23-03, HIGH STREET CENTRE, Singapore 179094
If you would like us to update your information or preferences, please contact us by email.